SERVICE USER'S RIGHTS AND RESPONSIBILITIES

All persons obtaining services from the Wisconsin National Guard – Joint Wellness & Resilience Directorate offices are entitled to certain rights and subject to certain responsibilities. The observance of these rights and responsibilities by both Service Users, Family Members and the Joint Wellness & Resilience Staff is vital to ensuring that services are delivered in an appropriate and efficient manner.

AS A SERVICE USER OR FAMILY MEMBER, YOU HAVE THE RIGHT TO:

• Reasonable and impartial access to services regardless of race, creed, gender, national origin, religion, physical disabilities, rank, or sexual orientation.
• Considerate and supportive services with regard for your comprehensive fitness (Mental, Financial, Spiritual, Social and Physical).
• Personal privacy and confidentiality.
• Knowledgeable, competent, and cooperative staff.
• Prompt, accurate and reasonable response to your questions and requests.
• Receive applicable and accurate information relevant to assessing your needs.
• Provide feedback on services received.
• Be informed of rights and responsibilities applicable to you.

AS OUR SERVICE USER OR FAMILY MEMBER, IT IS YOUR RESPONSIBILITY TO:

• Provide accurate, complete information and required documentation to support the services requested.
• Communicate updated changes in your status and personal information since your last visit.
• Provide staff member feedback about your needs and expectations, desired services, and satisfaction.
• Ask questions to ensure you understand instructions and information.

STATEMENT OF UNDERSTANDING

Information provided to State Family Program staff will be kept confidential, except to meet legal obligations or to prevent harm to self or others. Legal obligations include requirements of law or DoD or military regulations. Harm to self or others includes suicidal thought or intent, a desire to harm oneself, domestic violence, child abuse or neglect, violence against any person, and any present or future illegal activity.